Frequently Asked Questions
FasTrak Transponder
What should I do if my transponder is lost or stolen?
Notify us immediately. You will be required to purchase a new transponder and will be responsible for tolls charged to your account prior to your notification to us. To deactivate your transponder, please call the Customer Service Center at (562) 740-4405.
Didn’t find the answer that you were looking for?
Contact Customer Service using the options below.
In Person
405 Express Lanes Customer Service Center
Hours: 8:00 a.m. - 6:00 p.m
Monday through Friday
OCTA Store
Hours: 8:00 a.m. - 5:00 p.m
Monday through Friday
Phone
Email/Mail
Email Address
Mailing Address
405 Express Lanes
P.O. Box 2177
Costa Mesa, CA 92628
P.O. Box 2177
Costa Mesa, CA 92628