Frequently Asked Questions

Managing My Account

Why are account fees charged?

The account types are the same as 91 Express Lanes, OCTA’s other express lanes operation. The account fees cover administrative costs including credit card processing, toll transaction processing, statement generation, customer service center operation and other administrative functions.

For people signing up for first-time accounts, there is a promotion offering one week in free tolls with either the Standard or Convenience Plans and an additional week for tolls for AAA members.

Didn’t find the answer that you were looking for?

Contact Customer Service using the options below.

In Person
405 Express Lanes Customer Service Center

Hours: 8:00 a.m. - 6:00 p.m
Monday through Friday

OCTA Store

Hours: 8:00 a.m. - 5:00 p.m
Monday through Friday


Hours: 8:00 a.m. - 6:00 p.m
Monday through Friday

Email Address

Mailing Address
405 Express Lanes
P.O. Box 2177
Costa Mesa, CA 92628