Frequently Asked Questions
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405 Express Lanes accounts are pre-paid accounts. If you set up your account with a credit card, your credit card will be charged each time your account requires additional funds. If your credit card declines or expires, we will be unable to replenish your pre-paid account balance. Your account may become ineligible for toll charges. Transactions will be processed as toll evasion violations, which are subject to penalties and collection action as required by law....
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405 Express Lanes Administrative Review Hearing Appeal Rights and Responsibilities You have the right to contest a notice of toll evasion violation or notice of delinquent toll evasion violation. In response to your contest, the 405 Express Lanes or its processing agency performed an investigation and reached a decision. If you do not agree with the decision, you have the right to appeal the decision by requesting an Administrative Review Hearing. Please read the following information regarding the appeal process: 1) To appeal, you must complete the attached Request for Administrative Review Hearing Form. You should include sufficient detail and…...
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About the Policy The Orange County Transportation Authority (“OCTA”) is committed to safeguarding the integrity and confidentiality of the personally identifiable information of the people who use the 405 Express Lanes. This Privacy Policy explains how we collect, share, use and protect your information when you use the 405 Express Lanes, open an account or visit or use our online services at www.405ExpressLanes.com. This Privacy Policy is incorporated into the terms of your account agreement with OCTA. Information We Collect Personally Identifiable Information We collect personally identifiable information that identifies or describes you, including, but not limited to, your name,…...
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Below is a set of account conditions that outline both your rights and responsibilities regarding your 405 Express Lanes account. Download Account Agreement (PDF) accordion Doc Type 1cecf602-13b9-4622-9552-2d707c25365d Accordion Item accordionItem General By opening an account, (“Account”), signing an application, or agreeing electronically, you agree to this Agreement (“Agreement”) with the Orange County Transportation Authority (“OCTA,” “we,” or “us”), which, together with any supplements, allows the person named and his or her agents (“you” or “your”) to use the 405 Express Lanes and pay tolls and other charges using a 405 Express Lanes FasTrak® or FasTrak Flex® (switchable) Transponder (“Transponder”).…...