Frequently Asked Questions


I am a 405 Express Lanes Account holder but still received a violation. What should I do?

You probably received the violation because the vehicle is not listed on your account or your account did not have sufficient funds to pay the toll. You can check your account information here and make sure all your account and vehicle information is current. If you feel that your transponder may not be working properly, please contact our Customer Service Center and a representative will assist you with receiving a replacement transponder.

Didn’t find the answer that you were looking for?

Contact Customer Service using the options below.

In Person
405 Express Lanes Customer Service Center

Hours: 8:00 a.m. - 6:00 p.m
Monday through Friday

OCTA Store

Hours: 8:00 a.m. - 5:00 p.m
Monday through Friday


Hours: 8:00 a.m. - 6:00 p.m
Monday through Friday

Email Address

Mailing Address
405 Express Lanes
P.O. Box 2177
Costa Mesa, CA 92628