Frequently Asked Questions


I do not have a FasTrak account. However, I had 3 or more people in my vehicle and still received a violation. What should I do?

All vehicles traveling on the 405 Express Lanes, including carpoolers, are required to have a valid FasTrak account in good standing and a FasTrak transponder properly mounted in their vehicle. Contact customer service to discuss or resolve the violation.

Didn’t find the answer that you were looking for?

Contact Customer Service using the options below.

In Person
405 Express Lanes Customer Service Center

Hours: 8:00 a.m. - 6:00 p.m
Monday through Friday

OCTA Store

Hours: 8:00 a.m. - 5:00 p.m
Monday through Friday


Hours: 8:00 a.m. - 6:00 p.m
Monday through Friday

Email Address

Mailing Address
405 Express Lanes
P.O. Box 2177
Costa Mesa, CA 92628