Frequently Asked Questions

Violations

I have an account with a different FasTrak toll agency. What do I do to clear a violation from the 405 Express Lanes?

If the transaction occurred within 90 days, contact the customer service center where you received your transponder and add the plate(s) to your account with a date prior to the first violation date to have the toll(s) paid from your account. If the transaction is more than 90 days old but the FasTrak account was valid, contact the 405 Express Lanes customer service center. If the FasTrak account was not valid at the time of the violation the notice of toll evasion will be enforced.

Didn’t find the answer that you were looking for?

Contact Customer Service using the options below.

In Person
405 Express Lanes Customer Service Center

Hours: 8:00 a.m. - 6:00 p.m.
Monday through Friday


OCTA Store

Hours: 8:00 a.m. - 5:00 p.m.
Monday through Friday

Phone

Hours: 8:00 a.m. - 6:00 p.m.
Monday through Friday

Email/Mail
Email Address
CustomerService@405expresslanes.com

Mailing Address
405 Express Lanes
P.O. Box 2177
Costa Mesa, CA 92628