Frequently Asked Questions
Search results for "Transponder"
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Yes. Each vehicle travelling on the Express Lanes is required to have a properly mounted transponder. If you would like an additional transponder, you may request one by logging into your account. If you have an occasional use for a transponder in an additional vehicle, it is highly recommended that you add the plate to your account and obtain an additional set of adhesive strips so you can mount the FasTrak® Flex® switchable transponder in the additional vehicle prior to the time of travel....
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The 405 Express Lanes operates with a state-of-the-art electronic toll collection system which requires a FasTrak® transponder. This transponder-based system allows travel without stopping to pay a toll and there will be no cash payments or toll booths. FasTrak® transponders will be required for customers to use the express lanes. To use the 405 Express Lanes, vehicles must have a properly mounted FasTrak® transponder associated with an account. In order to receive carpool discounts on the 405 Express Lanes, vehicles must have a FasTrak® Flex switchable transponder. Travelling without a transponder on the 405 Express Lanes is a violation of…...
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The 405 Express Lanes requires all users to have a transponder mounted according to these instructions. Interior Mounted Transponder Installation Clean mounting area inside of windshield and let dry. Peel backing and affix to inside windshield, smoothing the sticker flat or pressing the switchable transponder's adhesive strips firmly against the glass. Sticker Switchable Transponder DualLock Placement Exterior Mounted Transponder Installation Clean and dry the vehicle headlamp in the chosen tag placement area. Carefully remove the transponder sticker tag by peeling the backing down from the tag(see illustration below). Minimize contact with the adesive of the backing, and avoid sharply bending…...
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Opening a 405 Express Lanes account is easy. Choose a 405 Express Lanes account plan and sign up online. You can also open an account by phone, by mail or at the walk-in centers. You only need one FasTrak® account. You can use your transponder on any toll road in California. The 405 Express Lanes exchanges information with the other toll operators within the state to provide you with seamless travel with a single account....
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Do I need a switchable transponder? You will need a FasTrak® Flex switchable transponder to travel on the 405 Express Lanes to receive a carpool discount. A FasTrak® Flex switchable transponder can be purchased through the 405 Express Lanes for $15. If you plan to travel on the Los Angeles Metro Express Lanes, Express Lanes in the Bay Area, 15 Express Lanes in Riverside County and wish to receive a discount for carpooling, you will also need a FasTrak® Flex® switchable transponder. How is the switchable transponder used? FasTrak Flex® switchable transponders have a switch that can be moved…...
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You can use your 405 Express Lanes FasTrak® transponder on any toll facility in California. The 405 Express Lanes exchanges information with the other toll operators within the state to provide you with seamless travel with a single account. If you wish to receive a carpool discount on an Express Lane other than the 405 Express Lanes, you will need a FasTrak® Flex® switchable transponder....
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Notify us immediately. You will be required to purchase a new transponder and will be responsible for tolls charged to your account prior to your notification to us. To deactivate your transponder, please call the Customer Service Center at (562) 740-4405....
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If you have more than one transponder in your vehicle you will not be charged twice. The toll collected will reflect the lowest available rate based on your vehicle and occupancy....
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Yes, you can use your FasTrak® transponder on any toll agencies in California. The 405 Express Lanes exchanges information with the other toll operators within the state to provide you with seamless travel with a single account. To take advantage of the free or discounted tolls for carpoolers on the 405 Express Lanes, drivers must have a switchable FasTrak® transponder. To view a map and websites of all California toll agencies and information regarding their toll rates and policies, click here....
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Log into your account to update your vehicle information and to purchase a new sticker transponder. Also, remove your old vehicle information and sticker transponder from your account to avoid paying future tolls on that vehicle. The sticker transponder is single use and cannot be moved. A switchable transponder can be moved between vehicles....
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You can use a switchable transponder in a rental vehicle by adding the plate number to your account for the period of time you will have the vehicle. If you do not have a switchable transponder, log into your account to order one....
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Click on Forgot Username, then enter either your Account Number or Transponder Number and your phone number....
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All vehicles, including motorcycles, must have a transponder in order to use the 405 Express Lanes. According to the the toll policy, motorcycles are allowed free travel at all times and are eligible for the Special Access account....
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All vehicles traveling on the 405 Express Lanes, including carpoolers, are required to have a valid FasTrak account in good standing and a FasTrak transponder properly mounted in their vehicle. Contact customer service to discuss or resolve the violation....
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You probably received the violation because the vehicle is not listed on your account or your account did not have sufficient funds to pay the toll. You can check your account information here and make sure all your account and vehicle information is current. If you feel that your transponder may not be working properly, please contact our Customer Service Center and a representative will assist you with receiving a replacement transponder....
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The 405 Express Lanes does not have an arrangement with any of the third-party mobile payment processors at this time. Use of the 405 Express Lanes requires a FasTrak transponder issued by any California toll agency. If you have an arrangement with one of the third-party mobile payment processors and use the 405 Express Lanes, a notice of toll evasion violation will be issued....
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If the transaction occurred within 90 days, contact the customer service center where you received your transponder and add the plate(s) to your account with a date prior to the first violation date to have the toll(s) paid from your account. If the transaction is more than 90 days old but the FasTrak account was valid, contact the 405 Express Lanes customer service center. If the FasTrak account was not valid at the time of the violation the notice of toll evasion will be enforced....
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As a FasTrak® accountholder you may qualify to drive the 405 Express Lanes for free depending on your license plate, vehicle type, or the number of people in the vehicle. Vehicles with 2 Occupants Vehicles with 3+ Occupants Motorcycles Disabled Veterans License Plates (Out of State)/Disabled Person License Plate Designated Veteran License Plates (CA) Vehicles with 2 Occupants Carpools with 2 occupants can drive for free during non-peak hours* for the first 3 ½ years after the Express Lanes opens. Drivers must have a FasTrak® Flex switchable transponder set to the correct occupancy. FasTrak® Flex switchable transponder can be purchased…...
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The 405 Express Lanes offers free travel for vehicles displaying designated veteran plates issued by the California Department of Motor Vehicles (DMV) with a valid FasTrak® account and interior mounted sticker or exterior mounted sticker transponder. Below is a list of license plates that qualify for this discount on the 405 Express Lanes. If you have a FasTrak® account with another agency, please contact them to register your license plate. There is no need to have multiple FasTrak® accounts. Disabled Veteran Congressional Medal of Honor Legion of Valor Pearl Harbor Survivor Ex-Prisoner of War Purple Heart...
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Below is a set of account conditions that outline both your rights and responsibilities regarding your 405 Express Lanes account. Download Account Agreement (PDF) accordion Doc Type 1cecf602-13b9-4622-9552-2d707c25365d Accordion Item accordionItem General By opening an account, (“Account”), signing an application, or agreeing electronically, you agree to this Agreement (“Agreement”) with the Orange County Transportation Authority (“OCTA,” “we,” or “us”), which, together with any supplements, allows the person named and his or her agents (“you” or “your”) to use the 405 Express Lanes and pay tolls and other charges using a 405 Express Lanes FasTrak® or FasTrak Flex® (switchable) Transponder (“Transponder”).…...
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Customers with a clean air vehicle with a valid decal are eligible for a 15% discount off the posted toll rate. To receive the discount, customers with a clean air vehicle need a valid DMV-issued CAV decal and a copy of the vehicle’s official California DMV vehicle registration. All vehicles are required to have an interior mounted sticker or exterior mounted sticker transponder. Other CAV vehicles, including those with legacy yellow (expired 2011), legacy green (expired 2019), white or red decals, will not be eligible to receive any CAV discounts. Valid until September 30, 2025 Valid until September 30, 2025…...
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Congestion Management Pricing The 405 Express Lanes will use congestion management pricing. This type of pricing was pioneered on the 91 Express Lanes, also operated by OCTA. Congestion management pricing is designed to optimize express lanes traffic at free-flow speeds. To accomplish this OCTA monitors hourly traffic volumes. Tolls are increased when traffic volumes consistently reach a trigger point where traffic flow can become unstable. If traffic drops below the optimal traffic volume, tolls are lowered to encourage usage. The tolls can vary by hour, day of the week and direction of travel. Traffic volumes are continuously monitored and if…...
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About the Policy The Orange County Transportation Authority (“OCTA”) is committed to safeguarding the integrity and confidentiality of the personally identifiable information of the people who use the 405 Express Lanes. This Privacy Policy explains how we collect, share, use and protect your information when you use the 405 Express Lanes, open an account or visit or use our online services at www.405ExpressLanes.com. This Privacy Policy is incorporated into the terms of your account agreement with OCTA. Information We Collect Personally Identifiable Information We collect personally identifiable information that identifies or describes you, including, but not limited to, your name,…...